Why waste time in pre-training?

I’ve been busy the past couple weeks at work getting ready to deploy fax services. One of the things that I have been so busy trying to do was to train everyone prior to us going live. That way there wouldn’t be much “downtime” and that we could theoretically have the training down and also get some people trying the faxing to work out the kinks. I have spent hours making videos and making them be SLOW videos. I have sent out reminders and even had Texas offering to train people one-on-one. This is all a great plan.

 

Too bad no one took advantage of it and now that we are live on fax services, it’s like no one is trained.

 

Biggest problem? Well, Texas only picked certain parts of the training videos to watch and gave out wrong information to staff. Plus, since she is supposed to be watching the fax machine like a hawk, she has decided that she is only going to that folder three times a day. This just means more people are going to be going into that folder to personally retrieve their faxes. It’s going to create mayhem and there is nothing that I can do to make that stop. She is going to cause everyone to go and try to get faxes and tempt them to send them to other staff members – which is exactly against what the directions are. Staff members are only supposed to deal with their own personal faxes and not handle any other faxes. But if the fax administrator is only going to check three times a day, this is SO not going to work.

 

Less than 24 hours into being live on fax services, I have one staff member who got two faxes that were hers – six times! On top of it, Texas didn’t watch the directions on the video to listen to the fact that she is supposed to DELETE a fax once she has forwarded it to someone. I asked her three times last week if she wanted to sit down and go over how to administer this before we went live, but she declared that it was easy and she didn’t need to.

I know when she finally decides to show up today that she is going to be throwing a fit to end all fits. I just know it. That’s what she does the best and from what I hear, that was what the staff stopped her from doing yesterday. Last night she was going to call me after five to bitch about the fax services because she was sure that everyone was getting copies of the faxes that were for someone else. Sigh.... it’s going to be a long week. Plus the boss isn’t here so she is going to be doing shit all week.

 

And here I thought I was going to be complaining about Queen Medusa who has actually been nice so far.